The challenge

Lancashire Constabulary had to train 5,000 police officers and staff on CONNECT - their police case management system. They needed:

  • Consistent training given the sensitivity of the information held - case records, investigations, intelligence and custody records.
  • Compliant training adhering to national standards on security and data protection.
  • To minimise abstractions from front-line policing and core duties.

The solution

Using Me Learning’s LearnStream methodology, we developed 203 bite-size modules configured into 11 role-tailored courses plus a core course to give all staff a baseline level of knowledge. The training was delivered through our own secure cloud-based learning platform underpinned by our Cyber Security Essentials, ISO 27001 and ISO 9001 accreditations.

The result

Reduced impact on front-line policing and minimised time away from core duties through role-tailored training delivered in an instant digital environment.

  • Reduced risk through consistent training resulting in fewer errors and related impacts.
  • Lasting legacy with 24/7 instantly-available digital learning still being used as refresher training and for new staff.
  • Excellent feedback with many commenting that it was the best training they had undertaken at the constabulary.

Key metrics

5,000+ learners trained through LearnStream

8 weeks project delivery

486 logins in 1 day – a record for the client

203 bite-size modules arranged into 12 courses

 

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