Healthcare Direct puts quality of service at the heart of its offering to clients. To honour that commitment with a pool of temporary staff in different roles and locations and with different skills, it was essential to offer training to ensure that everyone on the team would meet the benchmark standards required to deliver the best quality care.
“The conversion course worked very well for us with around 95% of our staff completing the course in advance of go-live. It would have been incredibly difficult to provide training to around 1,500 staff, in a time appropriate manner, without the e-learning course.
We are now beginning to use the full course for new starters on MOSAIC. Scott has been liaising with Graham throughout and has been very, very helpful. Thanks very much.”