This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
All of our courses have been independently accredited as conforming to Continuing Professional Development (CPD) guidelines.
All our courses are accessed through Blue LMS, Me Learning’s own Learning Management System.
Talk to us about how Blue LMS can help you monitor, track and report on your learners.
Purchases of 10 or more courses will automatically recieve a 10% discount at checkout. We also offer discounts to charities and organisations looking to buy licenses in bulk. Contact us for more information.
The Care Act 2014 (along with its subsequent updates) provides a single legal framework for charging for care and support. It enables local authorities to decide whether or not to charge a person for their care and support needs or for a carer’s support needs. The new Care Act assessment framework has been designed to make charging fairer and more clearly understood by everyone. Understanding it properly is essential if you work with people in need, whether in the public, private or charity sectors.£20.00 Per license (Exc VAT) Add to basket
The Common Assessment Framework (CAF or Early Help) is a standardised, shared assessment and planning framework used to help early identification of a child or young person's additional needs. It’s also used to promote co-ordinated service provision to meet these needs and is a key element of the Every Child Matters: Change for Children Programme.£20.00 Per license (Exc VAT) Add to basket
Integration has been a cornerstone of public policy, particularly across health and social care for many years. Integration, cooperation and partnership are now a legal requirement for local authorities and should be a priority for all agencies involved in public care, thanks to Care Act 2014 safeguarding guidelines.£20.00 Per license (Exc VAT) Add to basket
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