This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
The Common Assessment Framework (CAF or Early Help) is a standardised, shared assessment and planning framework used to help early identification of a child or young person's additional needs. It’s also used to promote co-ordinated service provision to meet these needs and is a key element of the Every Child Matters: Change for Children Programme.£10.00 Per license (Exc VAT) Add to basket
Is your organisation currently undertaking Care Certificate training? If so, your assessors will need to be trained on how to effectively evaluate your employees against the 15 Care Certificate standards. This Skills for Care endorsed assessor training covers all the key topics.£30.00 Per license (Exc VAT) Add to basket
The Basic Life Support (BLS) course is for people who want to be equipped in daunting situations and learn essential life-saving techniques. Whether you need the skills to progress to the next level of your career, improve your level of care for a loved one or simply want to be able to lend a hand in a life-threatening situation, the BLS course covers essential knowledge from how to use a defibrillator (AED) and how to give CPR to how to stop someone from choking. Expanding your knowledge of BLS might just help you save lives.£25.00 Per license (Exc VAT) Add to basket
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