Customer Service

This course delivers a timely reminder on the importance of customer service.

You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.

Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.

Features

CPD 30 minutes
Unlimited replays
PDF certificate
12 months access
£15.00 Per license (exc VAT)

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