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This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
This course is for every working professional, whether in a traditional ‘customer service’ role or not, as the principles of customer service can be applied to all areas of work.
Regardless of the job you do or the type of organisation you work for, this course will show you how to deal with unhappy customers and how to provide excellent service.
Once you’ve completed this course, you’ll have a knowledge of:
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All of our courses have been independently accredited as conforming to Continuing Professional Development (CPD) guidelines.
Purchases of 10 or more courses will automatically receive a 10% discount at checkout.
We also offer discounts to charities and organisations looking to buy licences in bulk.
Contact us for more information.
All our courses are accessed through Blue LMS, Me Learning’s own Learning Management System.
Talk to us about how Blue LMS can help you monitor, track and report on your learners.
For over 10 years we have been providing engaging, informative and clearly explained e-learning materials in a flexible format for our learners.
We've won awards, we've won hundreds of organisations as clients, and we've been used by hundreds of thousands of satisfied learners.
Me Learning Ltd, Registered in England and Wales: Company Number: 5842638
Registered office: Basepoint Business Centre, Little High Street, Shoreham-by-Sea, West Sussex. BN43 5EG