This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
All of our courses have been independently accredited as conforming to Continuing Professional Development (CPD) guidelines.
All our courses are accessed through Blue LMS, Me Learning’s own Learning Management System.
Talk to us about how Blue LMS can help you monitor, track and report on your learners.
Purchases of 10 or more courses will automatically recieve a 10% discount at checkout. We also offer discounts to charities and organisations looking to buy licenses in bulk. Contact us for more information.
Is your organisation currently undertaking Care Certificate training? If so, your assessors will need to be trained on how to effectively evaluate your employees against the 15 Care Certificate standards. This Skills for Care endorsed assessor training covers all the key topics.£45.00 Per license (Exc VAT) Add to basket
Integration has been a cornerstone of public policy, particularly across health and social care for many years. Integration, cooperation and partnership are now a legal requirement for local authorities and should be a priority for all agencies involved in public care, thanks to Care Act 2014 safeguarding guidelines.£20.00 Per license (Exc VAT) Add to basket
Growing up is hard. Within the Care Act, the term “transition” is used to refer to the progression from childhood to adulthood. It’s an essential part of human life and experience and the transition to adulthood (t2a) can be a time of celebration and change. But it can also be a huge challenge for young people, especially as the world has changed so much for them from the one which their parents or families grew up in.£20.00 Per license (Exc VAT) Add to basket
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