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This course consists of one module, in which you will learn about workplace aggression and violence and how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.
Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.
This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.
The course contains additional resource materials, useful links and a refresher guide. You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.
This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work.
This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.
In this course you will learn:
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All of our courses have been independently accredited as conforming to Continuing Professional Development (CPD) guidelines.
Purchases of 10 or more courses will automatically receive a 10% discount at checkout.
We also offer discounts to charities and organisations looking to buy licences in bulk.
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For over 10 years we have been providing engaging, informative and clearly explained e-learning materials in a flexible format for our learners.
We've won awards, we've won hundreds of organisations as clients, and we've been used by hundreds of thousands of satisfied learners.
Me Learning Ltd, Registered in England and Wales: Company Number: 5842638
Registered office: Basepoint Business Centre, Little High Street, Shoreham-by-Sea, West Sussex. BN43 5EG