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Conflict and disagreement in groups is part of normal group development.
In the event that conflicts or disagreements arise with another service (or individual), it is very important to know how to quickly resolve the situation.
This course specifically looks at these challenges from a children’s workforce perspective.
What can you do to resolve conflicts? In this course you’ll learn how to do this using effective communication techniques and identify the five main styles of dealing with conflict. During this course you’ll also develop your listening and responding techniques and understand how your own behaviour impacts conflict situations.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
The course contains additional resource materials, useful links and a refresher guide.
This course is intended for all children’s workforce practitioners, i.e. all staff who work with children, young people and their families.
Although this course forms part of an induction programme for new starters, it is also intended for all practitioners who want to improve their knowledge and continue their professional development.
Once you’ve completed this course, you’ll have a knowledge of:
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All of our courses have been independently accredited as conforming to Continuing Professional Development (CPD) guidelines.
Purchases of 10 or more courses will automatically receive a 10% discount at checkout.
We also offer discounts to charities and organisations looking to buy licences in bulk.
Contact us for more information.
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We've won awards, we've won hundreds of organisations as clients, and we've been used by hundreds of thousands of satisfied learners.
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Registered office: Basepoint Business Centre, Little High Street, Shoreham-by-Sea, West Sussex. BN43 5EG