What is a course ‘licence’?
A licence is 12 months’ continued access to a single course, for a single user, at any time.
How do I pay for a course?
We accept the below payments:
If you are an organisation looking to be invoiced for your courses please call us on 01273 499100 to speak with our team, who will be happy to help.
How do I buy courses for other people?
Simply purchase the course licences you require and send the names, email addresses and titles of the courses to be assigned to each learner to us at firstname.lastname@example.org.
Are there any discounts available?
We offer generous discounts to registered Charities and organisations looking to buy multiple licences.
For information on organisational discounts, send us an email stating how many licences you require or give us a call on 01273 499 100 to talk to our team.
When will I get access to the course?
You will receive an email with login details for accessing your courses within 30 minutes of checkout. If you buy a course in the evening or at the weekend you will receive this email on the next working day.
Please note, if you have purchased licences for other learners, this may take up to 24 hours to set up.
Who writes your courses and where does the material come from?
All our learning material is written by a highly-experienced team of scriptwriters who are advised by subject-matter experts.
How do your courses work?
Our e-learning courses are designed to be engaging, informative and provide lasting knowledge of a subject. We achieve this using a combination of video, audio, imagery, quizzes, demonstrations and real world scenarios. You’ll find a short demonstration of the content on our course pages and learn more on the how our courses work page.
Looking to try out the whole course before buying for your organisation? Contact us at email@example.com and we’ll be happy to set you up with an evaluation licence.
What do I need to run a course?
You’ll need a desktop, laptop or tablet device with internet access to run courses that you’ve purchased through this website.
We recommend using Google Chrome, or alternatively Mozilla Firefox / Internet Explorer 11 or later.
How do I check which browser I’m using?
You can use our helpful Browser Checker tool.
Are your courses accredited?
Yes. Our courses are independently assessed and accredited by the CPD Certification Service.
Do you need to complete a course in one sitting?
No – you can return to the course at any time and continue where you left off.
How long does it take to complete a course?
You’ll find a ‘CPD hours’ value against each course; this is how long we estimate the course will take to complete. If you are using our free CPD module it will automatically record this time against your CPD account on completion of your course.
Do I get a certificate when I complete my course?
Yes – we automatically generate a personalised certificate when you pass the course, which is emailed to you as a PDF. Organisations can brand certificates with their own logos.