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The easy way to guide users through web-based applications

An alternative to e-learning or train the trainer. 

Whether you’re a business which has invested in a fantastic new web-based system or a software vendor encouraging customers to adopt an application, you want to make it as easy as possible for people to use your solution. 

The easiest way to do this for web-based applications is by applying contextual guidance – hints, tips and walk throughs – onto software applications, so users learn as they explore. The information they need is right there at their fingertips, so this reduces the need for training or reaching out to the helpdesk. 

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Digital adoption for business

When you are short on time and resources, layer tips and prompts onto your software so your employees quickly learn how to navigate without the need to take time out to train or seek helpdesk support. 

Best option when: 

  • Software isn’t as intuitive as you thought! 
  • Users juggle multiple platforms. 
  • To manage the onboarding of new starters, agency and temporary staff. 
  • To relieve tech anxiety during upgrades/modifications. 

Software vendors 

Get new customer relationships off on the right footing by making it easy to use your software applications, improving retention and minimising the need for expensive human support. 

Great for: 

  • Familiarising new customers on key functionality and how they will use it. 
  • Raising awareness of new products and showcasing new product features  
  • Enabling customers to fully adopt your product and get the best return on investment.  

Ready to get started with Newired?

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How this works

At the heart of our solution is the market leading digital adoption platform from our partners Newired. Me Learning’s Orient8 services wrap around the Newired solution and help you navigate a successful path to digital adoption by:

  • Assessing when contextual guidance works best, for your particular software configuration.
  • Looking at existing sticking points on user journeys.
  • Taking care of the technical implementation of the Newired digital adoption platform from start to finish.
  • Developing media to produce a highly engaging learning experience – video, animations, graphics and GIFs.
  • Ongoing support via our UK-based helpdesk.

Free e-book: How To Choose The Best Digital Adoption Platform (DAP) For Your Organisation

To layer contextual guidance onto web-based software applications requires a digital adoption platform. As this becomes more popular solution for many big corporates and software vendors, what are the factors to consider when choosing a digital adoption platform? It can be overwhelming to navigate the different options and features available on the market which is why we have put together a comprehensive e-book that covers everything you need to know before making a decision.

Get my free e-book

Our promise

We help you weigh up when contextual guidance is the best option for your software and users, or when to opt for digital learning or a blend of learning solutions. The implementation journey will be accelerated when managed by our team, as you won’t need to rely on the availability of the right in-house technical expertise or capacity. Helpdesk support requests will reduce – by 40% for many customers who use the Newired digital adoption platform which is at the heart of our solution.

“We have always been delighted with the responsive approach by the help desk and account managers on the Me Learning team. With their help, we have revolutionised training across our authorities by finding new ways to up skill our employees and partners more effectively using digital rather than traditional techniques.”

Catherine Pearson
GM Projects and Contracts Manager
Greater Manchester Combined Authority (GMCA)

“Our trainers are also delighted that the digital suites provide a core foundation. This means they can focus virtual and classroom training on the more complex aspects and areas where our clients need more detailed and specialist support.”

Sue Ogden
IM&T Manager,
Arden and GEM

“I don’t think we place sufficient emphasis yet on training in policing and we need to open our eyes to a smarter, digitally led style of learning, which is far more responsive to the needs of individual learners. Me Learning has been working extensively with other public sector organisations for 15 years on this and you can see in many sectors how using technology for learning has vastly improved training outcomes, abstractions and reduced the overall cost of training.”

Andy Rhodes
Former Chief Constable,
Lancashire Constabulary

“I have worked over a period of several months with the professionals from Me Learning and found them to be excellent in both their flexible approaches to solving complex problems and the way they approach challenges in a dynamic and proactive manner.”

Stephen Lonsdale
Head of Adult Safeguarding and Mental Health
Dudley Borough Council

“The implementation process was seamless: we literally switched off the old system on a Friday evening and switched on Me Learning on the Monday morning.”

Jennie Crowther
Learning Development lead,
Rochdale Borough Council

“We considered several products, but chose Me Learning because of its flexibility in tailoring the online courses to suit our Integrated Working training programme. We expect 2,500 practitioners across Trafford to be using online training modules over the next two years.”

Cathy Atherton
Interim Manager for Service Development,
Trafford Council

“The control room can be a really stressful environment so we are keen to do all we can to reduce staff anxiety during this transformation. By deploying digital learning for a substantial part of the training, we have been able to reduce the timescale for training the new system by half. Learners will become more confident with the system quicker and therefore more readily able to adopt new ways of working.”

Paul Lynch
Force Transformation Lead,
Northumbria Police

“With the help of Me Learning we have revolutionised the way learning is delivered across the local authorities in Manchester and across our partner organisations. We are delighted with the service provided by Me Learning, particularly helpdesk response times and the overall can-do approach by all in the team.”

Vicky Castle
Contract Manager,
GMCA

“Spending several days a week delivering the same training over and over again just wasn’t a good use of our time. The feedback on Me Learning has been so positive that we have no intention of going back to classroom training on the basics of Mosaic. Using high quality digital learning is a much better way to deliver this type of training.”

Catherine McPaul
Mosaic Business Analyst

“Our partnership with Me Learning has been so successful that our people are now asking for more training with a heightened enthusiasm to keep on building their skills and knowledge so they can continue to do their jobs to the best of their ability.”

Mark Davies
Director of People,
National Museums of Liverpool

“We were delighted to provide exactly the right tools to help improve the quality and availability of training. We look forward to speaking with others to show how online training can alleviate some of the pressure faced by healthcare professionals and give them more time to provide patient-centred care.”

Steve Wightman
Managing Director,
The Access Group

“We are very excited to partner with Me Learning in the UK market. At Newired, we are constantly dedicated to achieving technical excellence in digital adoption. We rely heavily on the ability of our local partners to provide tailored, comprehensive solutions to their customers. Me Learning is the perfect fit for us and for UK customers.”

Stefano Rizzo
CEO,
Newired

“A major highlight of this journey with Me Learning has been the positive culture change we have seen across our organisation. It’s now so clear that online learning has enabled NML employees to understand that courses delivered digitally can provide a highly engaging and responsive experience. This positive shift on how our people view their learning has led to a rise in team members sharing recommendations to each other on courses they should take.”

Mark Davies
Director of People,
National Museums of Liverpool

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