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The easy way to guide users through web-based applications

An alternative to e-learning or train the trainer. 

Whether you’re a business which has invested in a fantastic new web-based system or a software vendor encouraging customers to adopt an application, you want to make it as easy as possible for people to use your solution. 

The easiest way to do this for web-based applications is by applying contextual guidance – hints, tips and walk throughs – onto software applications, so users learn as they explore. The information they need is right there at their fingertips, so this reduces the need for training or reaching out to the helpdesk. 

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Digital adoption for business

When you are short on time and resources, layer tips and prompts onto your software so your employees quickly learn how to navigate without the need to take time out to train or seek helpdesk support. 

Best option when: 

  • Software isn’t as intuitive as you thought! 
  • Users juggle multiple platforms. 
  • To manage the onboarding of new starters, agency and temporary staff. 
  • To relieve tech anxiety during upgrades/modifications. 

Software vendors 

Get new customer relationships off on the right footing by making it easy to use your software applications, improving retention and minimising the need for expensive human support. 

Great for: 

  • Familiarising new customers on key functionality and how they will use it. 
  • Raising awareness of new products and showcasing new product features  
  • Enabling customers to fully adopt your product and get the best return on investment.  

How this works

At the heart of our solution is the market leading digital adoption platform from our partners Newired. Me Learning’s Orient8 services wrap around the Newired solution and help you navigate a successful path to digital adoption by:

  • Assessing when contextual guidance works best, for your particular software configuration.
  • Looking at existing sticking points on user journeys.
  • Taking care of the technical implementation of the Newired digital adoption platform from start to finish.
  • Developing media to produce a highly engaging learning experience – video, animations, graphics and GIFs.
  • Ongoing support via our UK-based helpdesk.

Free e-book: How To Choose The Best Digital Adoption Platform (DAP) For Your Organisation

To layer contextual guidance onto web-based software applications requires a digital adoption platform. As this becomes more popular solution for many big corporates and software vendors, what are the factors to consider when choosing a digital adoption platform? It can be overwhelming to navigate the different options and features available on the market which is why we have put together a comprehensive e-book that covers everything you need to know before making a decision.

Our promise

We help you weigh up when contextual guidance is the best option for your software and users, or when to opt for digital learning or a blend of learning solutions. The implementation journey will be accelerated when managed by our team, as you won’t need to rely on the availability of the right in-house technical expertise or capacity. Helpdesk support requests will reduce – by 40% for many customers who use the Newired digital adoption platform which is at the heart of our solution.

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