NHS staff in primary care settings supported by Arden and GEM Commissioning Support Unit are to get access to the skills and knowledge they need to use two common software systems for sharing patient information between clinicians.

Me Learning is creating online learning on SystmOne and Emis Web for more than 450 primary care practices in Hampshire and the Isle of Wight, Lincolnshire and Essex, which are supported by Arden and Gem. This will provide consistent training for primary care clients as part of a comprehensive package of IT support.

The move has come about as NHS organisations seek new ways to access software training, with less reliance on face-to-face learning. This approach will create a sound base of understanding on the systems for different roles within practices, allowing Arden and GEM trainers to focus on the most complex and specialist functionality by blending virtual and classroom training.

Under the contract, Me Learning will create online interactive tutorials for each of the software solutions. Each learner will follow a learning pathway dependent on their role and the processes relevant to them. Me Learning will use cutting edge techniques so tutorials are responsive to learning pace and styles. Each module will contain knowledge checks and a scoring matrix will measure comprehension and provide evidence of compliance. All tutorials will be supported by an online demonstration, which will also be available once interactive learning is complete to refresh knowledge at any time. The full suite will also support new starters during induction.

Shirley Berry, Me Learning Partnership Lead for Health said: “We know from our experience with other public sector organisations how well online learning works to get people up to speed on technology. The learning mimics the look and feel of the software systems used and provides a highly engaging and interactive learning experience. We find online learning helps build confidence as well as competence more quickly than traditional training methods, which has a remarkable effect on overall training timelines, especially with large workforce groups.

“Individuals learn securely at a time and in a place which suits them, so they find it easier to fit training around other commitments and this has a hugely positive effect on their wellbeing. Plus there is no need for a complex training environment, travel or venue costs making online training a more cost effective way to learn.”

Sue Ogden, IM&T Manager for Arden and GEM said: “As a provider of complex IT solutions, we want to ensure our clients receive the very best support service from us, and that includes training. What Me Learning offered was much more innovative than any other digital learning solution we’d seen and their experience in the health and care sector gave us the assurance that together, we’d help our clients achieve great outcomes.

“Our trainers are also delighted that the digital suites provide a core foundation. This means they can focus virtual and classroom training on the more complex aspects and areas where our clients need more detailed and specialist support.”

For more information on this project please contact Anne Egede, Head of Marketing and Communications at 01273 091 301 or anne.egede@melearning.co.uk.

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