Based in Maidstone Kent, Healthcare Direct specialises in temporary staffing solutions for the healthcare sector.

The business recruits Registered Nurses, Healthcare Assistants, and Support Workers, and has already grown from one to three local branches, providing the right staff for their Clients by delivering a very personal service. The company has ambitious plans to expand, with more branches already planned.

Skills for both compliance and profitability

Healthcare Direct puts quality of service at the heart of its offering to clients. To honour that commitment with a pool of temporary staff in different roles and locations and with different skills, it was essential to offer training to ensure that everyone on the team would meet the benchmark standards required to deliver the best quality care.

With plenty of staff to manage and monitor, there was a constant flow of training needs, and the company used a blend of online training, in-house classroom sessions and shadow-shifts to ensure that every learner got the support they needed.

Resourcing needs changed regularly as the business won new contracts; and rapid growth also meant that value for money was essential. Healthcare Direct therefore initially opted for one of the cheapest providers of e-learning on the market. It soon became apparent that the service did not live up to expectations.

“You can tell the difference between someone who’s just selling, and Me Learning who really want to look after their clients. Both the previous system and the content were poor – they didn’t meet our needs and they were just interested in sales.”

Lauren Webb, Maidstone Branch Manager at Healthcare Direct

Click here to download the case study.

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