Complaints handling for health and social care

30 minutes

12 months access

Unlimited replays

Digital certificate

This course provides essential guidance on handling complaints effectively in health and social care settings.

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This course will help to increase your knowledge in navigating complex complaint situations, ensuring compliance, building trust, and ultimately enhancing the quality of service you provide. Learn practical strategies to turn challenges into opportunities for improvement.

  • Identify the key principles of effective complaints handling in health and social care
  • Explain the relevant legislation and guidance governing complaints processes
  • Describe the stages of a complaints process, from receipt to resolution
  • Apply best practices for investigating and responding to complaints
  • Recognise the importance of learning from complaints to improve service quality

  • Complaints handling for health and social care

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