Woman using assistive technology with headphones on

Our accessibility statement

We are committed to making our digital learning and platforms as accessible as possible. We design and build our products with accessibility in mind and regularly evaluate them against recognised standards, including the Web Content Accessibility Guidelines (WCAG) Version 2.2 AA, where applicable.

Across our primary learning platform and WCAG-aligned courses, users are able to:

  • Navigate using just a keyboard
  • Navigate using screenreaders and other assistive technologies
  • Zoom in up to 400% without the text spilling off the screen

Our platform and courses have been designed with accessibility best practices from the outset:

  • Colours meet contrast requirements
  • Text is sized for readability
  • Interactive elements are large and easy to select
  • Instructions are simple and clear
  • User journeys are designed to minimise steps and cognitive load

Accessibility testing

Our Adapt theme and Form LMS have been evaluated internally for accessibility conformance against WCAG 2.2 AA.

Testing includes:

  • Manual inspection
  • Automated accessibility tools
  • Testing with assistive technologies to reflect real-world use

Assistive technologies used during testing include:

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS)
  • VoiceOver (iOS)
  • TalkBack (Android)

Digital learning content

Adapt (Primary authoring tool)

Our Adapt-based courses are largely WCAG 2.2 AA compliant, with a small number of partial supports that do not prevent learners from navigating or completing courses. These are primarily technical limitations with minimal practical impact, and workarounds are in place where required.

Partially supported criteria include:

  • 1.2.2 Captions (Prerecorded) (Level A)
    Captions are provided for spoken dialogue, but non-speech audio (e.g. sound effects) is not always included.
  • 1.3.1 Info and Relationships (Level A)
    Some headings are implemented using ARIA roles rather than native HTML heading elements.
  • 1.4.12 Text Spacing (Level AA 2.1 and 2.2)
    User-defined spacing is supported, though global spacing changes may affect layout in limited interface elements.

Known assistive technology limitations:

  • Learners may experience issues with slider interactions when using Android TalkBack. Where required, slider interactions can be omitted in tailored courses.
  • Dragon NaturallySpeaking is not supported by the Adapt framework. While content remains usable, errors may occur. This has been reported to the Adapt core team and will be reviewed if framework support improves.

For full details, please refer to our Accessibility Conformance Report (VPAT).

See our full VPAT report
Accessibility-adapt

Systems training (LearnStream)

Our systems training content (LearnStream) is currently not developed to WCAG accessibility standards as they simulate the software being trained using screen captures. We are actively evaluating this area to understand what improvements are feasible and how accessibility can be strengthened in future system training solutions. This evaluation is ongoing, and updates will be reflected in this statement as decisions are made.

These courses aim to be visually accessible using:

  • Appropriate colour contrast
  • Readable text sizing
  • Large interactive elements
  • Clear and simple language
  • Closed captions on all video content

Learning platform – Form LMS

Form LMS has been designed with accessibility in mind; however, some areas do not yet fully meet WCAG requirements.

Known non-compliances:

  • Colour contrast
    Some links, placeholder text, icons, and borders require higher contrast.
  • Form field labels
    Some input fields lack associated programmatic labels for assistive technologies.
  • Semantic markup
    Certain areas use non-semantic HTML rather than appropriate headings, lists, and landmarks.
  • Modal pop-ups
    Timed success modals may not be announced by assistive technology.
  • Zoom at 400% on small screens
    The navigation header may obscure content at high zoom levels. No issues occur at 300%.
  • Dragon NaturallySpeaking
    Not supported within Form LMS. While content may remain usable, errors can occur, and there are currently no plans to support this technology.
  • Button markup
    Duplicate button elements may lack sufficient contextual differentiation.

Website accessibility

We aim to make our website accessible, but recognise that no single text size suits everyone. Users can adjust text and content scaling using their browser’s zoom functionality.

  • PC: Ctrl + / Ctrl –
  • Mac: Cmd + / Cmd –

Zoom settings can also be adjusted through browser preferences.

Ongoing improvements

Accessibility is an ongoing process. We regularly review our platforms, courses, and training materials and prioritise improvements based on user needs, technical feasibility, and recognised standards.