The Me Learning team prioritises the use of feedback in all forms – we’re constantly trying to incrementally improve how we operate for both our customers and our employees.
We support over 100,000+ learners
How do we do this internally?
Me Learning’s core values (Collaboration, Proactivity & Care) keep us accountable and on the same wavelength. These values ground us throughout every project we embark on!
E-learning feedback from customers is tracked by our Head of Digital Library and reviewed quarterly at product reviews.
Project feedback from customers is tracked by our Head of Project Management and discussed and actioned at every post-project review meeting.
All our customers have an account manager who they can also email with improvement suggestions and these are discussed at quarterly reviews.
To keep our customer data safe, we mandate company-wide annual e-learning. All employees undertake our full Information Security & GDPR e-learning suite to refresher their knowledge. We also employ Focus, an IT support company to complete phishing tests bi-annually. Employees that fail the phishing test are required to complete a 45-minute external e-learning course to refresh their memories. Each course has a mandatory pass-mark of 80% and learners are required to attain this mark before their training is deemed complete by their manager.
How do we do this externally?
Security & Data Protection
We adhere to industry best practices to show customers our commitment to their safety, both online and offline.
Customer reviews
Our partnership with Me Learning has been so successful that our people are now asking for more training with a heightened enthusiasm to keep on building their skills and knowledge so they can continue to do their jobs to the best of their ability.Mark Davies, Director of People, National Museums of LiverpoolWith the help of Me Learning we have revolutionised the way learning is delivered across the local authorities in Manchester and across our partner organisations. We are delighted with the service provided by Me Learning, particularly helpdesk response times and the overall can-do approach by all in the team.
Vicky Castle, Contract Manager, GMCABy working with Me Learning to create fresh and engaging digital content on this important topic, we have been able to make available training to a much larger proportion of the hundreds of thousands within the recreational cricketing community in England and Wales. Only by reaching out on this scale will it be possible to instil a positive culture throughout the recreational game.
Marcus Puddephatt, Cricket Regulator’s Head of Anti Discrimination & Recreational Game DisciplineThe service you have provided has been outstanding and we are really incredibly fortunate to have had the pleasure of dealing with you on this. What you have produced is brilliant and I really can’t wait for the entire organisation to see what you’ve achieved.
a national police serviceThe Me Learning team have been professional and brought a wealth of expertise to make the final product credible and engaging. They have been a pleasure to work with and flexible when we needed them to be, but able to keep to expected time frames. The technical support team have also been great, and I would be happy to recommend them for similar work
Sandra Hicken, Transformation Lead for Personalisation and Quality Conversations across Derby and DerbyshireOur work with Me Learning represents a significant step forward in advancing our commitment to delivering high-quality housing services. We are excited about the positive impact this training tool will have on our staff and, by extension, the residents we serve.
Chris Flynn, Lambeth Council’s Assistant Director of Housing
