Managing angry customers
Topics include: Customer service, Problem solving and Communication skills.
In this short 10 minute course we will explore how to best manage these types of customers and achieve a successful resolution utilising proven skills and techniques.
If you work with customers, it’s probable that you will eventually encounter someone who is frustrated and potentially angry. In this short 10 minute course we will explore how to best manage these types of customers and achieve a successful resolution utilising proven skills and techniques.
- Understand the concept and benefits of adult-adult interactions in customer service for effective problem resolution
- Utilise skills to avoid parent / child responses and instead guide customer interactions through positive language and guidance
- Learn techniques to remain calm and composed in challenging situations, preventing emotional responses during customer interactions
- Implement a systematic approach to follow up on complaints thoroughly, ensuring complete resolution and customer satisfaction
- Managing angry customers
For organisations and groups
Save up to 90%
This course, along with any others from our library, hosted on our advanced learning platform, or your own LMS.
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Single purchase
£10.00 Excl. VAT
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