Having difficult conversations with patients
Navigating sensitive patient discussions can be daunting. This course empowers you to approach challenging interactions with confidence and compassion.
Navigating sensitive patient discussions can be daunting. This course empowers you to approach challenging interactions with confidence and compassion. You will develop practical communication techniques, learn to manage strong emotions, and uphold critical ethical and legal standards, enhancing both patient care and your professional wellbeing.
- Prepare effectively for difficult conversations with patients
- Apply clear, compassionate communication techniques, including active listening and de-escalation
- Respond appropriately to a range of patient emotions, such as distress, anger, and denial
- Navigate specific challenging scenarios, including breaking bad news and managing complaints
- Adhere to relevant UK legal and ethical frameworks, including Mental Capacity Act and the Equality Act
- Identify when and how to seek support from colleagues or senior clinicians
- Having difficult conversations with patients
For organisations and groups
Save up to 90%
This course, along with any others from our library, hosted on our advanced learning platform, or your own LMS.
Unbeatable benefits
Live chat available weekdays 9-5pm.
Single purchase
£20.00 £16.00
Purchase this course for yourself or others.
Redeem licence after purchase for instant access.
In stock