If you’ve ever tried to source high-quality social housing e-learning, you’ve probably run into the same problem: there simply isn’t much that’s built specifically for the sector.
Generic compliance training is easy to find. But courses designed for housing officers, repairs teams, customer service advisers and other frontline housing staff are far less common.
That’s because social housing sits at a uniquely challenging intersection. Training needs to keep pace with fast-moving regulation, from the Regulator of Social Housing’s Consumer Standards and the Housing Ombudsman’s Complaint Handling Code to damp and mould guidance and, more recently, Awaab’s Law. At the same time, it has to work in the reality of busy housing services, where staff are balancing tenant calls, repairs, inspections and visits. Few people have the time for lengthy classroom sessions or hour-long online modules.
Building this kind of training in-house isn’t easy. It requires subject matter expertise, instructional design, authoring tools and ongoing maintenance as legislation evolves. For many housing associations and local authority landlords, that’s simply not practical.
That’s the gap Me Learning been working to fill.
A growing library of specialist housing training
We’ve developed a dedicated library of social housing e-learning designed specifically for the sector, covering the knowledge and responsibilities that housing professionals deal with every day.
And more!
Each course is designed to be concise, practical and relevant to the role, helping organisations deliver essential learning without taking frontline teams away from delivering services for extended periods.
Just as importantly, the library continues to evolve alongside the sector itself. As legislation, guidance and expectations change, training needs to change with them.
Awaab’s Law Phase 2 is a perfect example
The next major change is Awaab’s Law Phase 2.
Phase 1, introduced on 27 October 2025, focused on emergency hazards and damp and mould. Phase 2, expected in October 2026, will significantly widen the range of Housing Health and Safety Rating System (HHSRS) hazards that are subject to statutory response timescales. These include hazards such as excess cold and heat, fire, electrical safety, structural collapse and hygiene.
For many landlords, that means a much larger proportion of repairs and housing management activity will fall under legally defined response times. Staff who have previously focused primarily on damp and mould will now need to identify, escalate and document a much broader range of hazards confidently and consistently.
That’s a significant amount of change to ask of frontline teams who are already under pressure.
Rather than expecting organisations to create new training from scratch, we’ve developed an Awaab’s Law Phase 2 course to help staff understand the new requirements, recognise the expanded hazard categories and apply the statutory timescales in practice. Designed to complement existing Phase 1 training, it fits easily into induction programmes and refresher learning while helping organisations demonstrate that staff knowledge is keeping pace with the changing regulatory landscape.
Preparing for what’s next
With Phase 2 expected in October 2026, now is the ideal time to review whether your frontline teams have the knowledge they’ll need when the new requirements take effect.
If you’ve struggled to find social housing e-learning that’s genuinely built for the sector, or training that keeps pace with regulatory change, we’d be delighted to show you what we’ve created.
Get in touch with Eva: housing@melearning.co.uk
Learn more about our work in the housing sector.
Interested in our housing-specific courses? Check out our housing courses.
