STAIRs awareness

30 minutes

12 months access

Unlimited replays

Digital certificate

This course will equip you with the essential skills to recognise and manage Social Tenant Access to Information Requirements.

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This course will give the learner the knowledge and confidence to handle Social Tenant Access to Information Requirements (STAIRs) effectively. You will learn to recognise, categorise, and manage these requests, ensuring compliance and building trust with tenants.

  • Explain the purpose and impact of STAIRs
  • Identify potential STAIRs requests quickly and accurately
  • Categorise and direct requests correctly
  • Identify the correct actions to take when receiving a STAIRs request
  • Describe how STAIRs works alongside data protection requirements
  • Support a positive tenant experience while remaining compliant

  • STAIRs awareness

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