Phone etiquette
Are you looking to make a stronger professional impression and communicate more effectively over the phone? This course will equip you with practical strategies to handle work calls with confidence, from initial greetings to managing complex conversations.
Are you looking to make a stronger professional impression and communicate more effectively over the phone? This course will equip you with practical strategies to handle work calls with confidence, from initial greetings to managing complex conversations. You will learn to navigate various call scenarios, ensuring every interaction enhances your professional image and productivity.
- Identify best practices for making professional phone calls
- Explain how to manage calls effectively, including active listening and handling interruptions
- Describe appropriate etiquette for answering the phone and taking messages
- Outline guidelines for using work mobile phones responsibly
- Complete calls with confidence and professionalism
- Phone etiquette
For organisations and groups
Save up to 90%
This course, along with any others from our library, hosted on our advanced learning platform, or your own LMS.
Unbeatable benefits
Live chat available weekdays 9-5pm.
Single purchase
£20.00 Excl. VAT
Purchase this course for yourself or others.
Redeem licence after purchase for instant access.
In stock