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The art of complaints handling is a balance of fairness, proportionality, and consistency. Every complaint is an opportunity, but not all organisations see it this way. By completing this course, you will understand the core reasons why complaints arise and the best methods to facilitate them. By doing this, you will embrace the opportunity to improve and grow as a result of effective complaint handling.
This course consists of one module, in which you will learn about how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
Explore diverse ecological hurdles, delve into their origins and consequences, and grasp actionable insights to drive positive transformations in our world.
Through your career and even an ordinary workday, you’re quite likely to work with people from a wide range of backgrounds and preferences.
Diversity training in the workplace can help companies and employees understand and better support individuals from any ethnic group, of any age and with any disability, gender, sexual preference or any other protected characteristic.
Fraud causes organisations both reputational and financial problems. This e-learning course introduces the issue of fraud in local government, covering how to recognise fraud, how to tackle it, and how to prevent it.
Fraud can target and impact anyone – from individuals to major companies and everyone in between – and the effects can be considerable. Preventing fraudulent activity should be at the forefront of any organisation’s processes to make sure that risks are contained as much as possible.
Responsible information sharing is key to delivering better and more efficient services; coordinated around the needs of children, young people and families. It’s especially important in light of new data privacy regulations.
In this information sharing training course you’ll learn about the sharing process and when to impart information; and visit some likely scenarios.
Keeping good records is an essential part of a structured and safe approach to working with vulnerable adults, children, young people and their families.
Good records management not only demonstrates the practical application of your knowledge and skills, it provides evidence of your work activity and helps keep those in your care safe.
This course gives good record keeping guidance for anyone working in social care.
Teams can be a challenge to manage well – it’s common to experience conflict within a team, and there is usually the opportunity for most teams to be working better towards their goal.
This short course helps you to effectively manage probation by providing practical skills to prepare thoroughly, set clear expectations, offer constructive feedback, and navigate legal and organisational compliance, and handle the end of probation.
Virtual working can be effective in allowing teams to collaborate and work together. But, like many working environments, there can be challenges. This course will help you to recognise any challenges that may arise while managing virtual teams, and understand how to identify and implement solutions to ensure your teams are able to collaborate efficiently.
Effective multi-agency working in health and social care depends on everyone concerned having a clear understanding of multi-agency initiatives (such as MASH and MARAC) and a good working knowledge of the legislation and guidance available.
If you’re working in a role that routinely demands multi-agency working, then this course will provide informative, useful guidance that will make your work easier.
Being pregnant or a new parent can be exciting, but it may also bring challenges – particularly in the workplace.
Being good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills?
If you work alone, you have responsibility for your own safety; but are you aware of lone working policy? Have you ever completed a lone working risk assessment?
This course gives you all the essential skills you need to prepare yourself for safe working in your own home, or working at an employer’s building and travelling for work alone; so you never have to feel compromised or at risk.
Getting recruitment right ensures staff retention, makes the onboarding process easier and saves organisations money.
We need resilience in order to persevere and succeed in life, regardless of what it is we are aiming for.
Everyone should be healthy and safe in their workplace, regardless of the nature of their role.
An important part of maintaining this health and safety is the assessing of potential risks.
By taking this course, you’ll learn about the importance of doing risk assessments, how to identify hazards and risks in any workplace, and the five steps to conducting a risk assessment.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
Are you experiencing stress in your workplace or is there a risk of it in the work that you do? Do you know how to respond appropriately – and as required by law?
Whether you are an employer or an employee suffering from work-related stress or simply want guidance for tackling stress at home, it is important that you know the causes of stress, its consequences and the actions you can take to control, manage and minimise it.
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