Our CPD-accredited sport courses cover essential topics such as Unconscious Bias, Mental Health Awareness, and Managing Angry Parents. We also offer key safeguarding training including Bullying and Harassment, helping sports organisations stay compliant, protect participants, and promote a safe, inclusive environment for all.
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In this course, you’ll learn how to approach and manage situations involving angry parents in youth sports. We will explore effective communication, de-escalation tactics, and safeguarding principles, so you can confidently foster a positive environment for all participants.
Artificial intelligence (AI) and how it is used responsibly and ethically in the workplace.
With both of them being such common conditions in the UK, it’s important that we learn a little about anxiety and depression so we are prepared for when we come into contact with people experiencing them.
In this course we look at how to build trust, what actions can break it and how trust can affect team performance.
Empower yourself with our 10-minute course, building workplace confidence. Recognise your value and unique contributions at work while transforming negative thoughts. Enhance communication skills, assertively expressing ideas with confidence. Set meaningful, achievable goals aligned with your ambitions, propelling you towards a fulfilling career journey. Embark on the path to self-assurance, growth, and professional success today.
Unlock a positive workplace culture with our bullying and harassment training module.
In this course we cover how emotional intelligence can be employed in your daily life as someone who works with others, we will also go over practical skills needed for emotional intelligence and how to form strong working relationships through these skills.
In this course we cover how to recognise the nature of difficult conversations, understanding the impact of mishandling difficult conversations and how to prepare.
In this short 20 minute course we will explore how to best manage these types of customers and achieve a successful resolution utilising proven skills and techniques.
Whether someone is playing, coaching, officiating, volunteering, managing a team, or organising events, mental health can affect performance, participation, relationships, confidence, and safety. In this course, you’ll explore the difference between mental health and mental illness, common challenges people may face, and the impact these can have.
In this course we’ll take a look at what sexual harassment is, how it should be challenged, and what employers must do to prevent it.
In this course we’ll look at how to recognise our own biases, how to ask for help to identify our unconscious biases, and how to create sporting environments that enable everyone to participate fully in their chosen sport.
This two module course explores the concept of whistleblowing, emphasising its significance and the benefits it offers in preventing malpractice and corruption.
Autism is much more common than many people think. There are around 700,000 people on the autistic spectrum in the UK, more than 1 in 100. This means that, including families, autism affects 2.8m people.
But, despite the high number of individuals that are likely to have the condition, many of us have a poor understanding of autism and what it actually means for both the individual and those who work and live with them.
The course, which is based on the latest Resuscitation Council (UK) guidelines, contains guidance and videos provided by St John Ambulance and equips the learner with the skills needed to step up in a range of difficult and life-threatening situations.
The art of complaints handling is a balance of fairness, proportionality, and consistency. Every complaint is an opportunity, but not all organisations see it this way. By completing this course, you will understand the core reasons why complaints arise and the best methods to facilitate them. By doing this, you will embrace the opportunity to improve and grow as a result of effective complaint handling.
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
The GDPR (General Data Protection Regulation) came into force in May 2018.
If you have been tasked with handling personal data within your organisation in any significant capacity, then this course is ideal for you.
In this course, you’ll explore the difference between mental health and mental illness, common challenges people may face, and the impact these can have at work and in daily life. You’ll also learn practical ways to support yourself and others, challenge stigma, and understand when and how to seek professional help.
Being good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills?
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