Conflict management
£25.00 Excl. VATThis course consists of one module, in which you will learn about how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.
Showing 41–60 of 64 results
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Customer service
£20.00 Excl. VATThis course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
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Environmental awareness
£20.00 Excl. VATExplore diverse ecological hurdles, delve into their origins and consequences, and grasp actionable insights to drive positive transformations in our world.
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Equality and diversity
£20.00 Excl. VATThrough your career and even an ordinary workday, you’re quite likely to work with people from a wide range of backgrounds and preferences.
Diversity training in the workplace can help companies and employees understand and better support individuals from any ethnic group, of any age and with any disability, gender, sexual preference or any other protected characteristic.
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Fighting fraud in local government
£45.00 Excl. VATFraud causes organisations both reputational and financial problems. This e-learning course introduces the issue of fraud in local government, covering how to recognise fraud, how to tackle it, and how to prevent it.
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Fraud awareness
£20.00 Excl. VATFraud can target and impact anyone – from individuals to major companies and everyone in between – and the effects can be considerable. Preventing fraudulent activity should be at the forefront of any organisation’s processes to make sure that risks are contained as much as possible.
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Information sharing and consent
£25.00 Excl. VATResponsible information sharing is key to delivering better and more efficient services; coordinated around the needs of children, young people and families. It’s especially important in light of new data privacy regulations.
In this information sharing training course you’ll learn about the sharing process and when to impart information; and visit some likely scenarios.
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Keeping good records
£20.00 Excl. VATKeeping good records is an essential part of a structured and safe approach to working with vulnerable adults, children, young people and their families.
Good records management not only demonstrates the practical application of your knowledge and skills, it provides evidence of your work activity and helps keep those in your care safe.
This course gives good record keeping guidance for anyone working in social care.
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Managing teams
£20.00 Excl. VATTeams can be a challenge to manage well – it’s common to experience conflict within a team, and there is usually the opportunity for most teams to be working better towards their goal.
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Managing the probationary period
£20.00 Excl. VATGaining a new member of staff can be a lottery – for example, the new employee may have interviewed well but once they actually start the role they don’t live up to expectations.
This course provides managers with practical advice on steering the probationary period and demonstrates how you can help the new employee whilst also working within employment law.
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Managing virtual teams
£20.00 Excl. VATVirtual working can be effective in allowing teams to collaborate and work together. But, like many working environments, there can be challenges. This course will help you to recognise any challenges that may arise while managing virtual teams, and understand how to identify and implement solutions to ensure your teams are able to collaborate efficiently.
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Multi-agency working
£20.00 Excl. VATEffective multi-agency working in health and social care depends on everyone concerned having a clear understanding of multi-agency initiatives (such as MASH and MARAC) and a good working knowledge of the legislation and guidance available.
If you’re working in a role that routinely demands multi-agency working, then this course will provide informative, useful guidance that will make your work easier.
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New and expectant mothers
£20.00 Excl. VATBeing a new mother is exciting – but it can be a daunting time too, and new and expectant mums can face a whole range of issues in the workplace.
Many working environments with previously acceptable conditions might contain hazards and risks that affect the health and safety of those who are pregnant.
These hazards can range from exposure to biological and chemical agents to constant standing or excessive workloads.
The consequences of ignoring these can be very serious indeed so a robust risk assessment for pregnant workers is essential.
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People skills
£20.00 Excl. VATBeing good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills?
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Personal safety – lone worker
£20.00 Excl. VATIf you work alone, you have responsibility for your own safety; but are you aware of lone working policy? Have you ever completed a lone working risk assessment?
This course gives you all the essential skills you need to prepare yourself for safe working in your own home, or working at an employer’s building and travelling for work alone; so you never have to feel compromised or at risk.
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Recruitment and selection
£25.00 Excl. VATThis course gives the learner a good grasp on the ins and outs of the recruitment and selection process – arguably the most important area of the employee life cycle.
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Resilience
£25.00 Excl. VATWe need resilience in order to persevere and succeed in life, regardless of what it is we are aiming for.
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Risk assessment in the workplace
£30.00 Excl. VATEveryone should be healthy and safe in their workplace, regardless of the nature of their role.
An important part of maintaining this health and safety is the assessing of potential risks.
By taking this course, you’ll learn about the importance of doing risk assessments, how to identify hazards and risks in any workplace, and the five steps to conducting a risk assessment.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
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Stress in the workplace
£30.00 Excl. VATAre you experiencing stress in your workplace or is there a risk of it in the work that you do? Do you know how to respond appropriately – and as required by law?
Whether you are an employer or an employee suffering from work-related stress or simply want guidance for tackling stress at home, it is important that you know the causes of stress, its consequences and the actions you can take to control, manage and minimise it.
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Taking meeting minutes
£20.00 Excl. VATThis course explores the steps taken to effectively and efficiently take minutes during a meeting, including the preparation, responsibilities and formats the minute taker should be aware of.
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Let us know what course you’re interested in and we’ll get in touch if it’s released!