Courses which will keep your organisation compliant and safe in line with the latest legislation, as well as courses to develop soft skills.
Showing 41–60 of 66 results
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
This engaging online course will increase your understanding of the Data Protection Act and the GDPR, which set the rules for handling personal information.
With increased penalties for non-compliance under the new data protection regime, this course is a valuable resource to help you stay on the right side of the law.
An introduction to the issue of disability awareness within the workplace.
Safe driving can be achieved by being prepared, assessing risk, and taking care of your physical and mental wellbeing. Many road traffic accidents could be avoided if more drivers were aware of good ‘defensive driving’ practice.
Explore diverse ecological hurdles, delve into their origins and consequences, and grasp actionable insights to drive positive transformations in our world.
Fraud causes organisations both reputational and financial problems. This e-learning course introduces the issue of fraud in local government, covering how to recognise fraud, how to tackle it, and how to prevent it.
Fraud within organisations, including a general awareness of the topic, how to detect it, and what can be done to minimise the risk of fraud.
The GDPR (General Data Protection Regulation) came into force in May 2018. Is your organisation up to speed on what this means for the way you handle its personal data?
Do you and your management team understand its implications and your obligations? We help you get to grips with everything GDPR related, and as the course has been written in conjunction with data privacy specialist lawyers, Clayden Law, you can be sure we’ve got you covered.
The GDPR (General Data Protection Regulation) came into force in May 2018, but is your organisation up to speed on what this means for management of data?
If you are involved in the ongoing compliance efforts as a compliance officer, technology professional or data manager, this is the ideal course for you.
Germs are everywhere – while they’re often harmless, they can be deadly. So, we need to understand what we can do to prevent them from spreading as much as we can. In this course, we explore how different types of germ can affect us when in our bodies, and how we can keep ourselves safe, from having good hand hygiene to using the correct PPE.
Every day, we navigate a sea of sensitive information, from names and addresses to health and financial data. A breach could have severe consequences for individuals and organisations alike.
Living with a learning disability can present challenges and barriers for people every day. By making ourselves aware of these barriers, and how they effect people we can work together to make health services and wider public space more accessible for everyone. In this course we cover what learning disabilities are, what individuals unique support needs might be and discuss communication styles and safeguarding.
Teams can be a challenge to manage well – it’s common to experience conflict within a team, and there is usually the opportunity for most teams to be working better towards their goal.
Gaining a new member of staff can be a lottery – for example, the new employee may have interviewed well but once they actually start the role they don’t live up to expectations.
This course provides managers with practical advice on steering the probationary period and demonstrates how you can help the new employee whilst also working within employment law.
Virtual working can be effective in allowing teams to collaborate and work together. But, like many working environments, there can be challenges. This course will help you to recognise any challenges that may arise while managing virtual teams, and understand how to identify and implement solutions to ensure your teams are able to collaborate efficiently.
In this course, you’ll explore the difference between mental health and mental illness, common challenges people may face, and the impact these can have at work and in daily life. You’ll also learn practical ways to support yourself and others, challenge stigma, and understand when and how to seek professional help.
Being good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills?
This course gives the learner a good grasp on the ins and outs of the recruitment and selection process – arguably the most important area of the employee life cycle.
We need resilience in order to persevere and succeed in life, regardless of what it is we are aiming for.
Are you experiencing stress in your workplace or is there a risk of it in the work that you do? Do you know how to respond appropriately – and as required by law?
Whether you are an employer or an employee suffering from work-related stress or simply want guidance for tackling stress at home, it is important that you know the causes of stress, its consequences and the actions you can take to control, manage and minimise it.
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Let us know what course you’re interested in and we’ll get in touch if it’s released!
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