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Showing 1–20 of 39 results
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£20.00 Excl. VAT
This short damp and mould course equips you with the knowledge and confidence to identify, understand, and effectively manage damp and mould problems. You’ll learn about the causes and health risks associated with mould, as well as safe methods of prevention, cleaning, and removal.
The course also explores your responsibilities under housing and health and safety law, including Awaab’s Law, which requires landlords to investigate and fix damp and mould issues within strict timeframes to protect tenants’ health.
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£10.00 Excl. VAT
In this short course we’ll equip you with the basic tools to navigate any budget, audit or financial meeting.
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£30.00 Excl. VAT
The overarching principle when dealing with any complaint of anti-social behaviour is to protect the complainants, witnesses and the community from harm and stopping the behaviour taking place.
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£30.00 Excl. VAT
In handling anti-social behaviour cases, there are a number of tools and legal powers that can be used to deal with the behaviour, and it’s important that you are aware of what they are and how you can use them.
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£30.00 Excl. VAT
To tackle anti-social behaviour effectively, we need to have an active role in partnership and multi-agency working.
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£30.00 Excl. VAT
Taking statements and conducting interviews is an important aspect in tackling anti-social behaviour. But what is more important is that you know how to do so effectively, including preparation, capturing accurate information and writing clear statements.
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£30.00 Excl. VAT
Effective case work practice knowledge is critical when investigating and resolving reports of anti-social behaviour.
Good judgement and decision-making skills are also key – this course will help you pick up some pointers along the way.
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£30.00 Excl. VAT
In order to effectively engage a witness, it’s important that they feel their complaint is being taken seriously – it instils trust and confidence.
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£180.00 Excl. VAT
In this course, we cover topics from taking on a case through to using the appropriate tools and powers to prevent anti-social behaviour.
Across the modules, we explore topics such as first contact with the complainant, challenging perpetrators, action planning, early intervention measures, engaging with a witness, making referrals, conducting interviews and taking statements, the importance of working with other agencies, and the various legal tools and powers currently available and when it is appropriate to use them.
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£20.00 Excl. VAT
This course consists of one module which introduces asbestos dangers and precautions to anyone working in buildings.
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£20.00 Excl. VAT
Would you know a hazardous substance if you saw it? Do you know how you would – and should – respond to a hazardous substance in the workplace? This course will teach you what hazardous substances are, employee and employer responsibility, good workplace practice and how to plan for emergencies – in fact, everything you need to know to be in control of substances hazardous to health.
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£20.00 Excl. VAT
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
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£20.00 Excl. VAT
This engaging online course will increase your understanding of the Data Protection Act and the GDPR, which set the rules for handling personal information.
With increased penalties for non-compliance under the new data protection regime, this course is a valuable resource to help you stay on the right side of the law.
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£25.00 Excl. VAT
The Freedom of Information Act 2000 was introduced to enable the public to access information from public authorities across the country. This means that those public authorities – that includes councils, government agencies and the like – are obliged to publish certain information about their activities and members of the public are allowed to request various types of information.
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£20.00 Excl. VAT
The GDPR is a huge piece of law that came into force on 25th May 2018. It’s the biggest shake-up to data protection law in 20 years. The primary aim of the GDPR is to give us more control over our individual, personal data. This course gives you a refresher on the three main topics of GDPR – responsibilities, data protection and individual rights.
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£25.00 Excl. VAT
The GDPR (General Data Protection Regulation) came into force in May 2018. Is your organisation up to speed on what this means for the way you handle its personal data?
Do you and your management team understand its implications and your obligations? We help you get to grips with everything GDPR related, and as the course has been written in conjunction with data privacy specialist lawyers, Clayden Law, you can be sure we’ve got you covered.
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£25.00 Excl. VAT
The GDPR (General Data Protection Regulation) came into force in May 2018.
If you have been tasked with handling personal data within your organisation in any significant capacity, then this course is ideal for you.
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£195.00 Excl. VAT
With the GDPR (General Data Protection Regulation) now in effect, your organisation will be liable for hefty fines if it doesn’t comply.
If you’re responsible for building and implementing the policies around operations which process data, you need this course.
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£395.00 Excl. VAT
The GDPR (General Data Protection Regulation) came into force in May 2018, but is your organisation up to speed on what this means for management of data?
If you are involved in the ongoing compliance efforts as a compliance officer, technology professional or data manager, this is the ideal course for you.
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£20.00 Excl. VAT
This course will explore self-neglect, safeguarding vulnerable adults and scams.
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