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Would you know a hazardous substance if you saw it? Do you know how you would – and should – respond to a hazardous substance in the workplace? This course will teach you what hazardous substances are, employee and employer responsibility, good workplace practice and how to plan for emergencies – in fact, everything you need to know to be in control of substances hazardous to health.
Counter terrorism is an ever-evolving threat. Knowing how to keep yourself, the people you work with, and the public safe, has never been more important.
Our course has been built alongside experts in counter terrorism, using the latest information and guidance.
Criminal exploitation is a huge issue that involves people all over the world. It’s a very real problem, and is extremely difficult and dangerous for victims of exploitation to get help. We all play a role in our community to look out for exploitation, and understanding criminal exploitation, including county lines, is crucial. This course will help you to become more aware of criminal exploitation and its different forms, and to understand what signs to look out for and how to respond.
Develop your knowledge of cultural issues within safeguarding with this comprehensive e-learning bundle.
Understand the safeguarding issues around ‘honour-based’ violence, forced marriage, female genital mutilation, and abuse related to beliefs in witchcraft and access important advice and guidance for professionals.
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
This engaging online course will increase your understanding of the Data Protection Act and the GDPR, which set the rules for handling personal information.
With increased penalties for non-compliance under the new data protection regime, this course is a valuable resource to help you stay on the right side of the law.
Dementia can’t be cured – however, we can make life for those who have it as manageable as possible. We cover ways to communicate, simple adjustments to make around the home, and how carers can access support.
The Deprivation of Liberty Act protects the most vulnerable individuals in hospitals and care homes. It plays an important role in preventing the unlawful deprivation of liberty occurring. The MCA DoLS (The Mental Capacity Act: Deprivation of Liberty Safeguards) framework offers safeguards for the people who most need it and principles of conduct for anyone working with vulnerable people. If you are in a care profession, it is crucial that you understand them.
More than 3m people in the UK have been diagnosed with diabetes. Of these about 270,000 have type 2 diabetes and around 300,000 have type 1 diabetes. Just as importantly, approximately 850,000 people in the UK have undiagnosed type 2 diabetes.
Our diabetes online course will equip you with a greater understanding of the challenges around the condition and how it can be effectively managed.
An introduction to the issue of disability awareness within the workplace.
In this course you will understand and learn how to identify domestic abuse, the different forms domestic abuse takes, and about coercive control. You’ll also understand how you, local authorities and the law can protect victims of domestic abuse.
Safe driving can be achieved by being prepared, assessing risk, and taking care of your physical and mental wellbeing. Many road traffic accidents could be avoided if more drivers were aware of good ‘defensive driving’ practice.
A duty of care is “A moral or legal obligation to ensure the safety or well-being of others”. It’s an obligation well understood by employers and parents – and in health and social care it’s of particular importance. This short course will prepare you for all the different factors you need to consider when you your health or social care role includes an explicit duty of care.
Over a million people in the UK have an eating disorder. This course looks at what eating disorders are, and who is likely to be affected.
Effective communication in healthcare is vital – patients need to be able to make important decisions about their care, and they also need the comfort and dignity that comes from the people involved in their care provision taking the time to communicate properly. When you’re dealing with potentially vulnerable or challenging individuals, it’s more important than ever.
This course gives you all that you need to build your understanding of what makes effective communication and how you can apply it to your work.
If you work with young people and families, you’ll know how important effective communication with children can be. Good communication builds trust and can make a real difference to how effectively services are delivered and their long-term success.
This course will help you sharpen your skills and deepen your knowledge around effective communication with children and families.
How to effectively engage with the market when preparing for a procurement.
How to effectively specify the requirements needed to procure remanufactured products within sustainable procurement practices.
Emotional abuse of children is the most common form of abuse – and the effects can be just as damaging to the victim as physical violence. However, without visible evidence such as bruising and injury; or disclosure from the child or parent, it can be particularly difficult to identify the signs.
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