Our CPD-approved hospitality courses cover essential topics such as Food Safety, Allergen Awareness, Fire Safety, and Customer Service. We also offer key compliance training including Health & Safety, Mental Health Awareness, and Equality & Diversity, helping hospitality teams stay compliant, protect customers, and deliver best-practice service every day.
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Would you know a hazardous substance if you saw it? Do you know how you would – and should – respond to a hazardous substance in the workplace? This course will teach you what hazardous substances are, employee and employer responsibility, good workplace practice and how to plan for emergencies – in fact, everything you need to know to be in control of substances hazardous to health.
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
Through your career and even an ordinary workday, you’re quite likely to work with people from a wide range of backgrounds and preferences.
Diversity training in the workplace can help companies and employees understand and better support individuals from any ethnic group, of any age and with any disability, gender, sexual preference or any other protected characteristic.
The dangers of fire need no introduction, but surviving a fire comes down to a blend of factors. Good building design matters; and the UK has strict regulations in this regard.
But having the right fire safety awareness training can save lives – both yours and others around you. Knowing how to prevent a fire and what to do in the event of one might be the best knowledge you ever acquire.
Moreover, by law, your employer is required to provide fire safety training courses.
First aid saves lives. Knowing what to do in an emergency can make all the difference. It’s a simple set of skills, but mastering them can have an incredible impact.
This first aid course is suitable for anyone who wants to learn first aid. It covers all the major first aid topics and includes everything from basic everyday skills to coping with emergencies and delivering child CPR.
What do you know about the causes and effects of food allergies? What are businesses legally required to do to minimise the risk of allergic reactions to workers and consumers?
If you’re working in any area of food, this course underpins your organisation’s legislative requirements. It contains practical steps to reduce the risk of harm and prevent cross-contamination.
Whether you’re working in a large, busy restaurant or catering for a small charity, it’s vital that you understand how to spot and reduce food hazards and handle food properly.
This short and informative food safety course will tell you everything you need to know about storing, preparing and serving food in a safe manner to ensure you and the people you work with, or care for, are safe from harm and kept nourished without risk.
This Level 2 Food Safety and Hygiene course is essential for you if you handle, prepare or serve food.
Compliant with the requirements of the Food Standards Agency and Environmental Health this food health and safety training course provides an excellent and in-depth understanding of food safety and hygiene.
Topics covered in this course include:
Health & Safety law | PPE| hazards | manual handling | accident reporting | RIDDOR | medication and Health & Safety | posture | musculo-skeletal problems | prevention |signs |emergency procedures | evacuations | emergency services | the accident book
Teams can be a challenge to manage well – it’s common to experience conflict within a team, and there is usually the opportunity for most teams to be working better towards their goal.
Gaining a new member of staff can be a lottery – for example, the new employee may have interviewed well but once they actually start the role they don’t live up to expectations.
This course provides managers with practical advice on steering the probationary period and demonstrates how you can help the new employee whilst also working within employment law.
This five module course provides information on manual handling operations, the risks and the responsibilities of all staff. You’ll explore the risks of manual handling, learn about injuries that can result from poor lifting and come away with a sound knowledge of the topic.
Being good at interacting with others can really help you at your job and in everyday life. But what exactly are people skills?
If you work alone, you have responsibility for your own safety; but are you aware of lone working policy? Have you ever completed a lone working risk assessment?
This course gives you all the essential skills you need to prepare yourself for safe working in your own home, or working at an employer’s building and travelling for work alone; so you never have to feel compromised or at risk.
Getting recruitment right ensures staff retention, makes the onboarding process easier and saves organisations money.
We need resilience in order to persevere and succeed in life, regardless of what it is we are aiming for.
Everyone should be healthy and safe in their workplace, regardless of the nature of their role.
An important part of maintaining this health and safety is the assessing of potential risks.
By taking this course, you’ll learn about the importance of doing risk assessments, how to identify hazards and risks in any workplace, and the five steps to conducting a risk assessment.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
This specialised training is designed to elevate your knowledge and equip you with the skills necessary to navigate and execute tasks safely at height.
Whether it’s an office, shop or industrial situation, the workplace can be a tough environment.
We’re all busy all the time, and almost everyone feels under pressure at some time or other.
That pressure can affect your welfare – which matters more than anything – but it also affects the people around you and even the business where you work.
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